FAQs

At Watch Affinity, we stand behind every product we sell. We are a family-run business and we've worked hard over the last few years to build our business on quality, service and integrity. We've developed our business on word-of-mouth referrals and repeat business from our valued customers and have grown from a prominent TX storefront to a global online retailer. Our products are all 100% authentic, of the highest quality, and serviced by a Master watchmaker. This foundation, from Watch Affinity’ beginning, guarantees complete customer satisfaction. Our reputation and customer loyalty mean far more to us than selling watches. We stand behind every ideal that has made the Watch Affinity name synonymous with luxury watch excellence. Watch Affinity also guarantees every watch we sell as 100% authentic and are gratified to have one of the largest pre-owned inventories worldwide. Shopping with us is simple and secure.

Quite simply we are both. We began as a local brick and mortar in TX. Our success locally for the past several years allowed us to be fortunate enough to branch out nationally and globally to become one of the recognized leaders worldwide in pre-owned luxury watches. Our owners wanted to make sure that the same client relationships and satisfaction that made us so successful locally could be maintained on such a global scale online. We believe we have done so with resounding success.

Watch Affinity is not an "Authorized Dealer" of the high-end luxury brands that we sell. Authorized dealers cannot sell online or below retail. We can do both. We choose to pass that savings on to you.

An Authorized or Official Dealer is simply a dealer who has agreed to work with a limited number of manufacturers in exchange for steeply discounted pricing on merchandise. However, the manufacturers place strict guidelines on merchandise pricing for Authorized Dealers, which restricts the dealers from discounting merchandise. As such, these dealers operate at very high margins and do not pass savings on to their customers. In addition, it is strictly forbidden for many top tier Swiss manufacturers such as Rolex and Cartier to sell any of their products retail online.

We use state-of-the-art encryption software to ensure that all transactions on our site remain safe and secure. The personal information collected during sales is only used for the purposes of billing, shipping, and verification; we value our customers’ privacy and will never share their information with advertisers or anybody else.

Watch Affinity is pleased to offer a free appraisal with each watch that you buy from us. You can use this document to get your item(s) insured by your homeowners, renters, or 3rd party insurance companies that specialize in such insurance.

We would love to hear from you and to help you put some joy on your wrist. You can always reach us at

We purchase all of our products from other jewelry stores, authorized dealers, respected industry wholesalers and industry trade shows that feature only the highest quality merchandise. In addition, we purchase quality pre-owned merchandise from private individuals like you. Individuals nationally and abroad describe and send pictures of their watches, get a range for purchase, and send their watches for trade or cash on a daily basis. Whether they want to trade-up or cash-in, the process is easy and worry-free. For more information, visit our Sell/Trade page located under INFORMATION at the bottom of every page for greater detail.

We have 5-star ratings from our clients and customers. References for our company are available at Google, Yelp and many more. We have a very large online presence, and you can easily find a lot of information about our company by doing a google search.

Every watch we sell at Watch Affinity is guaranteed to be 100% authentic and genuine name-brand, unless otherwise specified. Our expert and certified Master watchmakers conduct rigorous reviews of each watch to ensure its authenticity before we list anything for sale. You're welcome to authenticate your watch locally at any authorized retailer. It is essential to use authorized retailers only for any questions regarding a luxury timepiece. For a list of authorized retailers for any specific brand please go to the manufacturers website.

At Watch Affinity, we accept all significant credit cards and popular payment methods like PayPal and Bank Wire Transfer. Plus, taking advantage of the latter option will get you a special discount!

Absolutely every watch we sell has its original serial number. We do not accept watches without serial numbers, and we do not remove serial numbers for any reason. In fact, we discourage this practice as does every reputable high-end watch dealer. We sell only the finest products in excellent condition. We do not sell or purchase any watches without serial numbers and would suggest that if a company offers watches without serial numbers you should walk away from that company and never look back.

Many of our watches include the original manufacturer's box and all documentation. If the original box is not available, we will provide you with a quality replacement box. If there is no manufacturer's paperwork, Watch Affinity will provide a complimentary appraisal listing all verified documentation free of charge upon request. This appraisal can also be used for insurance purposes.

Watch Affinity is honored to have the opportunity to serve you. That is why we stand by all of our products with a full 12 month limited warranty. If an item we sell you should fail as a result of a manufacturer's defect at any time during the first 12 months, we will repair or replace the item at absolutely no cost to you. Please see our Warranty section under Purchase Info at the bottom of every page for more details.

Because Watch Affinity is not an authorized dealer for many of the products that we sell, the manufacturer may not honor their original warranty. All products sold at Watch Affinity do come with a 12 month warranty. Please see our Warranty section under Policies at the bottom of every page for more details.